Terms of service
Refund Policy
A customer may cancel their order BEFORE pick-up or delivery of their items to receive a full refund*. The customer has the choice to open and inspect their items prior to and upon delivery or pick-up. It is a customer's responsibility to ensure they're satisfied with all aspects of an item including color, size, quality and comfort before acceptance. Once an item has been delivered or picked-up, there are no returns or refunds of any kind. Delivery fees are non-refundable.
Note: Crosby's Furniture only honors this refund policy located on our website during the checkout process. We do not honor any other refund or return policies listed on any other websites or applications such as Instagram Shop or Facebook Shop. We do not accept any returns after delivery or pick-up on any purchases whatsoever.
*To receive a refund on a Layaway, a customer must cancel the Layaway within 12 months of the date of the first payment and must have not picked up or received delivery of any items on the order. Layaways cancelled beyond the 12 month deadline that have not been delivered or picked-up, may only receive store credit.